I just read this article in the current issue of Wired about how Craigslist is run by a seemingly nonchalant founder/customer support rep., and how a completely engineering-driven company tries to only listen to its users when coming up features and enhancements. Hence the circa 2000 look, cluttered interface, and minimalist functionality; they still grow because they started huge and take over online classifieds for cities one by one.
As someone who spent months in aggregate designing his own blog, works at a Silicon Valley startup, and specializes in front-end web development work – it’s a pretty sober reminder of the power of the network and steady momentum. CL doesn’t follow any of the rules of a what makes a “successful product” or even entrepreneurship, but somehow dominates its market. It’s a lesson in user behavior.
By my reckoning, that’s how long we’ve been playing